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Shipping, Refund & Returns Policy

Shipping

We use a range of shipping providers depending on your location around Australia, the shipping provider of choice may change. Upon completion of your order, we will send you your order details along with the shipping provider number and any tracking information if applicable.

On average, expect to receive your Mismatch Brewing Co. order in 5-7 business days.

COVID DELAYS 

We are working hard with our delivery partners to ensure you receive your items as quickly as possible. Due to extended COVID-19 lockdowns and high parcel volumes, customers may experience delivery delays.

If you have not received your item after 7 business days please contact us.

Refund and Return Policy

Should you make an error when ordering online, Mismatch Brewing Co. will exchange refund your item up to 30 days from the date of purchase. The returned item must be unopened and in its original saleable condition.

You are responsible for the additional postage charges. When your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, then we will process your refund back on the card you paid with. Once your refund has been confirmed it may take up to 3-5 business days depending on your bank.

Please make all enquires from the Contact Us page